Big things coming up! - Customer Success Manager Reputation Employee Review

5.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

It's a great time to be with Reputation. There are a lot of exciting things happening with AI and we recently rebuilt our platform from the ground up. The hybrid work schedule is a great balance, and the account load is very manageable which allows me to be very strategic with customers and drive positive results with our platform which is very fulfilling. Management have a great vision and direction for the company.

Cons

You have either been at Reputation for a few months, or a few years. The more tenured team members seem a bit resistant to some of the changes that are ultimately going to take the company (and opportunities) to the next level, and navigating those waters can be a bit challenging as a new employee coming in. Another downside is the lack of 401(k) matching, but other than that the benefits are great.

Explore other reviews about Reputation

5.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great management, lots of resources to ensure success in your role.

Cons

It can be difficult for cross-department collaboration with everyone being in different time zones.

2.0
Jun 6, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Hybrid work environment -Nice office and office perks -Flexible PTO -Many brilliant and kind people work here -Cutting-edge technology in some products -CEO makes attempts to be transparent and honest

Cons

-Weak benefits (no matching 401k, expensive health insurance) -Uncompetitive pay -Little to no recognition -No upward mobility(but always more work and responsibilities) -Hard work and good performance reviews result in more work, not more pay -Top performers and long-time employees are getting poached (due to better pay at competitors) -Executives hire their buddies and ignore others for promotions -Unclear vision (we say one thing then bend to whatever executive leadership, the board, or a customer asks) -High turnover and low average tenure -Continuously moving goalposts (good luck setting achievable goals) -Continuously changing performance review program and laughable performance raises (if any) -Large portion of bonus based on things out of your control -Devolving back into a sell-first, "customer is always right" mentality (desperate for money) -Leadership wants things done fast, cheap, and high-quality but doesn't understand you can't have all three -Leadership and HR talk the talk, but do not walk the walk when it comes to employee satisfaction. No one wants to admit that better pay would have a better effect on morale and satisfaction than any sort of "culture" building would.

5
avatar
Reputation Response
1y
Thank you for being a valued member of our team for over five years. We appreciate you sharing both what’s working well, like our hybrid model, flexible PTO, and collaborative culture, and where we have room to improve. We also appreciate your recognition of our CEO’s efforts to communicate transparently. Your feedback reinforces the importance of open dialogue that we aim to uphold across all levels of the organization. We recognize your concerns around benefits, compensation, and career growth. While we don’t currently offer 401(k) matching, we regularly evaluate our offerings and recently moved to a provider known for low fees and ease of use. To clarify, our compensation strategy is grounded in trusted market data reflecting industry and regional benchmarks, not perception. That said, we know compensation is just one part of feeling valued, and we are continuing to assess how we recognize and reward performance across the board. We currently have a focus group brainstorming solutions in this area, among several others. Your assessment of our tenure and goal & performance review processes are a bit unexpected. Our average tenure is over 3 years which is generally not considered to be low in the tech space. Additionally, our goal & performance processes that were rolled out earlier this year have received positive feedback for their clarity, simplicity, and better business alignment. Nevertheless, we are always working on improving our programs related to career development and internal mobility. While not all change happens as fast as we’d like, your input helps us prioritize what matters most to our employees. We’re committed to listening, learning, and taking meaningful action to create a better experience for everyone here. Thank you again for sharing your experience and for being part of our journey. If you haven’t already, we encourage you to speak with your HRBP or manager directly to address your areas of concern. Your voice truly matters and it helps us grow.
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