Customer Service Representative applicants have rated the interview process at H&R Block with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at H&R Block overall takes an average of 17 days.
Common stages of the interview process at H&R Block as a Customer Service Representative according to 30 Glassdoor interviews include:
One on one interview: 27%
Background check: 15%
Drug test: 12%
IQ intelligence test: 10%
Presentation: 8%
Other: 8%
Phone interview: 6%
Group panel interview: 6%
Skills test: 6%
Personality test: 4%
Here are the most commonly searched roles for interview reports -
easy, most of the questions are asked by behavior questions, such as how do you deal with angry customer.
you only interview with 1 manager and it's only about 1 hour then you will hear back almost immediately.
I applied online. I interviewed at H&R Block (Niagara Falls, NY) in Jan 2025
Interview
Applied on line and received a phone call inviting me to a on site interview. The interview questions were very simple and a friendly conversation. The interviewer was dressed in comfortable total unprofessional attire.
It seemed very informal and like they were desperately getting someone to fill a temp position. They were at least very straight-forward with what the position entailed. They told me how many hours to expect and when the position would end.
Interview questions [1]
Question 1
How comfortable are you taking multiple phone calls?